At robet, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the robet platform at robet.one. We are committed to handling your data with transparency, integrity, and full compliance with applicable Philippine data protection laws.
Your Privacy is Protected: robet is committed to safeguarding the personal information of all players on our platform. This Privacy Policy is designed to be clear, transparent, and compliant with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and other applicable data protection regulations.
This Privacy Policy ("Policy") applies to all personal information collected, processed, and stored by robet in connection with your use of the robet platform, accessible at robet.one ("the Platform"). By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
robet acts as the data controller for all personal information collected through the Platform. We are responsible for ensuring that your data is processed lawfully, fairly, and transparently, and that it is kept secure at all times.
This Policy should be read alongside the robet Terms & Conditions, which govern your use of the Platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
robet collects the following categories of personal information from players and visitors to the Platform:
robet collects personal data through the following means:
robet uses your personal data for the following purposes:
To create and manage your robet account, verify your identity, process deposits and withdrawals, and provide you with access to the Platform's features and services.
To comply with applicable laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, responsible gaming regulations, and any reporting obligations to regulatory authorities in the Philippines.
To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform. This includes monitoring gameplay patterns, transaction activity, and account behaviour.
To respond to your enquiries, resolve complaints, and provide technical assistance. Records of support interactions are retained to improve service quality and for compliance purposes.
With your consent, to send you information about robet promotions, bonuses, new games, and other offers that may be of interest to you. You may withdraw your consent to marketing communications at any time by contacting our support team or updating your account preferences.
To analyse usage patterns, conduct research, and improve the functionality, performance, and user experience of the robet Platform.
Marketing Opt-Out: If you no longer wish to receive promotional communications from robet, you can opt out at any time by contacting [email protected]. Opting out of marketing will not affect the delivery of transactional communications related to your account.
robet processes your personal data on the following legal bases, in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine data protection laws:
robet does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:
All third parties with whom robet shares personal data are required to handle that data in accordance with applicable data protection laws and robet's data processing standards.
No Data Sales: robet will never sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data is used solely for the purposes described in this Privacy Policy.
robet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
In general, robet retains account data for a minimum of five (5) years following the closure of your account, in accordance with applicable AML and gaming regulations. Financial transaction records may be retained for longer periods where required by law.
Where personal data is no longer required for any lawful purpose, robet will securely delete or anonymise it in accordance with our data retention procedures.
robet implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
In the event of a data security breach that is likely to result in a risk to your rights and freedoms, robet will notify you and the relevant regulatory authorities in accordance with applicable legal requirements.
Your Role in Security: You also play an important role in keeping your data secure. Please use a strong, unique password for your robet account, enable two-factor authentication where available, and never share your login credentials with anyone.
Under the Data Privacy Act of 2012 and other applicable Philippine data protection laws, you have the following rights in relation to your personal data held by robet:
You have the right to request a copy of the personal data robet holds about you, along with information about how it is being processed.
You have the right to request that inaccurate or incomplete personal data held by robet be corrected or updated.
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to robet's legal and regulatory retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to robet's overriding legal obligations.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
To exercise any of your data rights, please contact the robet Data Privacy Officer at [email protected]. We will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.
robet uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security and fraud prevention measures. Cookies are small text files stored on your device when you visit the Platform.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For essential cookies, no opt-out is available as they are necessary for the Platform to operate.
The robet Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. robet does not knowingly collect personal data from individuals under the age of 21.
If robet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the robet Platform, please contact us immediately at [email protected].
21+ Only: robet enforces strict age verification procedures to prevent underage access. All players are required to verify their age before making deposits or placing bets. Providing false age information is a breach of our Terms & Conditions and may result in account closure and forfeiture of funds.
robet reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide reasonable notice to registered players via email or a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this Policy. Your continued use of the robet Platform following the publication of any amendments constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how robet protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way robet handles your personal data, please contact our Data Privacy Officer:
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated. robet encourages you to contact us first so we can address your concerns directly.
Six core commitments that keep your personal data safe on the robet platform.
Every piece of data transmitted between your device and robet is protected by industry-standard 256-bit SSL encryption — the same level used by major banks and financial institutions in the Philippines.
robet will never sell, rent, or trade your personal information to third parties for commercial purposes. Your data is used solely to operate your account and improve your experience on the platform.
robet's data practices are fully aligned with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines. We respect your rights as a data subject and honour all valid data requests.
We clearly explain what data we collect, why we collect it, and who we share it with. No hidden clauses, no vague language — just straightforward information about how your data is handled at robet.
Access, correct, delete, or port your data at any time. Withdraw marketing consent whenever you choose. robet's support team processes all data rights requests within 30 days, as required by law.
robet never knowingly collects data from players under 21. Strict KYC and age verification procedures are in place to protect minors and ensure compliance with Philippine gaming regulations.
Your data is safe with us. Join the robet community and enjoy world-class casino games, sports betting, and exclusive promotions — all backed by industry-leading privacy and security standards. Must be 21+.
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