robet Frequently Asked Questions

Creating a robet account is quick and straightforward. Visit robet.one and click the robet Login / Register button. Fill in your full name, email address, mobile number, and preferred password. You will need to verify your age — robet strictly requires all players to be 21 years old or above, in line with Philippine gaming regulations. Once your details are confirmed, your account is ready to use. The whole process takes less than 3 minutes.

The minimum age to register and play on robet is 21 years old. This is a strict requirement under Philippine gaming law. robet performs age verification on all new accounts. Any account found to belong to a player under 21 will be immediately suspended and any funds returned. We take this responsibility very seriously to protect minors.

No. robet strictly allows only one account per player. Creating multiple accounts is a violation of robet's Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any bonuses or winnings. If you have forgotten your login details, use the password reset function on the robet Login page rather than creating a new account.

Account verification (KYC) on robet requires you to submit a valid government-issued ID — such as a Philippine passport, SSS ID, PhilHealth ID, driver's licence, or UMID card. You may also be asked to provide proof of address. Verification is required before your first withdrawal and helps protect your account from unauthorised access. The process is typically completed within 24 hours.

Go to the robet Login page and click "Forgot Password." Enter the email address registered to your account and robet will send you a password reset link. Check your inbox (and spam folder) for the email. Follow the link to set a new password. If you continue to have trouble accessing your account, contact robet's 24/7 support team at [email protected].

robet supports the most popular payment methods used by Filipino players, including:

• GCash — instant deposits and withdrawals
• PayMaya — fast and convenient e-wallet transfers
• BPI — online banking transfers
• BDO — online banking transfers
• Metrobank — online banking transfers

All transactions are processed in Philippine Peso (₱). robet does not charge fees on deposits, though your bank or e-wallet provider may apply their own charges.

GCash and PayMaya deposits are credited to your robet account instantly. Bank transfers via BPI, BDO, and Metrobank are typically processed within 15–30 minutes during business hours. If your deposit has not appeared after 1 hour, please contact robet support with your transaction reference number and we will investigate promptly.

To withdraw from robet, log in to your account and navigate to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount, and confirm. Your account must be fully verified (KYC complete) before your first withdrawal can be processed. Withdrawals to GCash and PayMaya are typically processed within 1–3 hours. Bank transfers may take 1–2 business days.

robet's minimum withdrawal amount is ₱200. Maximum withdrawal limits vary depending on your account level and verification status. VIP players and fully verified accounts enjoy higher withdrawal limits. For specific limit information applicable to your account, please contact robet's support team.

robet offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are updated regularly — visit the Offers / Promotions page for the latest welcome offer. All bonuses are subject to wagering requirements, which are clearly stated in the promotion terms. robet's bonuses are available to players aged 21 and above only.

The robet Golden Bank is our exclusive loyalty and rewards programme for Filipino players. Every time you play on robet, you earn Golden Bank points that can be redeemed for bonus credits, free spins, and exclusive rewards. The more you play, the more you earn. Visit the Golden Bank page for full details on how to earn and redeem your points.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real money. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place ₱20,000 in total bets before the bonus converts to withdrawable cash. Full wagering terms for each promotion are listed on the Offers / Promotions page.

robet offers a wide range of games for Filipino players, including:

• Slots — hundreds of titles from top providers
• Live Casino — baccarat, roulette, blackjack, and more with live dealers
• Bingo — online bingo rooms with real-time play
• Sports Betting — PBA, NBA, UFC, boxing, football, and more
• Table Games — classic casino favourites

New games are added regularly. Check the robet Casino page for the full game library.

Yes! robet is fully optimised for mobile play. The robet platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit robet.one on your smartphone or tablet and enjoy the full robet experience on the go, whether you're in Manila, Cebu, or anywhere in the Philippines.

Yes. All games on robet use certified Random Number Generator (RNG) technology to ensure fair and unbiased outcomes. robet's game providers are regularly audited by independent testing agencies. Live casino games are streamed in real time with professional dealers, providing full transparency. robet is committed to providing a fair gaming environment for all Filipino players.

Log in to your robet account and go to Account Settings, then select the Responsible Gaming section. From there, you can set daily, weekly, or monthly deposit limits. Reductions to your limits take effect immediately. If you wish to increase a limit, a mandatory 7-day cooling-off period applies. This is designed to protect you from impulsive decisions. robet encourages all Filipino players to use these tools proactively.

If you feel you need a break from gambling, robet's self-exclusion tool lets you temporarily or permanently suspend your account. Go to Account Settings, select Responsible Gaming, and choose your preferred self-exclusion period — from 24 hours up to permanent exclusion. The restriction takes effect immediately. For more details, visit the robet Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) operates responsible gaming programmes and support services for Filipino players. robet's own support team at [email protected] is also available 24/7 and can connect you with professional counselling resources. Remember — asking for help is always the right move. You are not alone.

A robet account may be locked or suspended for several reasons, including: multiple failed login attempts triggering a security lock, incomplete identity verification, suspected fraudulent activity, or a violation of robet's Terms & Conditions. If your account has been locked, contact robet support at [email protected] with your registered email address and a brief description of the issue. Our team will investigate and respond within 24 hours.

You can update certain account details such as your contact number and address directly in your robet Account Settings. Changes to your registered name or date of birth require identity verification and must be requested through robet's support team. This is to protect the security and integrity of your account. Contact [email protected] for assistance with any account detail changes.

If a game freezes or crashes during a session on robet, first try refreshing your browser or restarting the app. Check your internet connection — a stable connection is recommended for the best robet experience. If the issue persists, clear your browser cache and try again. Any bets that were placed before a crash are recorded in robet's system and will be settled correctly. Contact [email protected] if you believe a bet was not settled properly.

If you wish to permanently close your robet account, please contact our support team at [email protected] with your request. Before closing, ensure that any remaining balance is withdrawn. Once an account is permanently closed, it cannot be reopened. If you are closing your account due to gambling concerns, we strongly encourage you to consider our self-exclusion tools first — they offer the same protection while keeping your options open for the future.